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4 Tips to Save More Money on Your Next Shipping

One of the biggest problems of last mile delivery mechanisms is their inefficiency. But why does this happen so often? 

Last mile delivery is the final, most crucial part of a typical delivery fulfilment chain. It deals with a number of uncertain factors like fulfilment urgency, different delivery routes and the availability of the delivery fleet. Any attempts at solving these problems should focus on making the delivery mechanisms more efficient by making the best use of all available resources. 

Further solutions can then explore acquiring resources like delivery vehicles and drivers in order to meet customer demands. Here are 4 tips/solutions that can help you save both time and money on your last mile deliveries : 

1. Charging according to delivery urgency

Urgent/special deliveries inevitably end up disrupting your last mile delivery chains. These orders need to be moved to the top of the priority list no matter when they are received and often contain fragile and/or edible material that needs to be delivered as quickly and safely as possible. This requires a dedicated fleet which ends up costing you more. A good way to make up for this expenditure is to charge an extra, fully visible fee to the customers for express deliveries. 

E-commerce sites like Amazon already offer express shipping in exchange for paid membership of their Amazon Prime program, which entitles subscribers to a number of benefits. Customers are usually willing to pay an extra fee for a premium service they can rely on. This can be done by adding an extra convenience fee at customer checkout or offering special subscription-based express delivery.

2. Efficient route planning

Inefficient routes can have your delivery agents going around in circles, burning through valuable time and fuel. This ends up putting a strain on your last mile delivery chains, which can then disrupt other deliveries. The key to avoiding this is planning the order in which each delivery agent completes their deliveries and the routes they take to do this. Both these parameters are adjusted to ensure that the maximum number of deliveries are made in the minimum amount of time via the shortest routes.

Automated route planning modules can help you automate the entire process. These programs require detailed delivery information (including urgency) to prepare a short and efficient route that will get the job done in the least amount of time.

3. Managing fleets better

Inefficient fleet management is another major reason for the failure of last mile delivery systems. Any full-scale e-commerce business (which can also be an SMB) is expected to handle many different types of deliveries at the same time. Using the same fleet for all of these might not be the wisest thing to do. 

It is more efficient to allocate delivery fleets dynamically based on estimated customer inflow and order urgency. For instance, if a restaurant sees the most delivery orders late at night, they should resize their fleets to ensure that the most delivery partners are available at night to meet the high customer demand.

4. Enabling fleet tracking

Fleet visibility is a characteristic that helps build inherent customer trust by allowing your customers to track all of their orders closely. The customers should be allowed to check the delivery status of their order, the estimated delivery date and time, and, if possible, the contact details of the delivery partner assigned for their order. This also helps reduce failed deliveries by allowing customers and the business to closely monitor the delivery process and identify any gaps.

At Drive Yello, we employ best-in-class automation systems to help you track and analyse your fleets for better performance. Our dynamic route management and fleet allocation systems ensure that all your resources are utilised aptly in order to provide your customers with the best delivery experience at the lowest possible costs.

Scheduling Just-in-Time Delivery to Save Costs

Save more money on deliveries

In the 1970s, executives at Japanese car manufacturer Toyota decided that the company could adapt more efficiently to changing trends and demands if they got rid of surplus inventory. Instead, they would only keep as much inventory as they needed.

Toyota’s innovative idea is what we call Just-in-Time delivery. Just-in-Time (JIT) delivery is great for small businesses and large corporations because it improves cash flow and reduces the amount of capital you need to keep handy.

Let’s look at a few more ways JIT can help you save costs and boost your business:

You can quickly move from one product to another

Due to rapidly changing trends and demands, you may feel the need to modify a product or move from one type of service to another. JIT delivery gives you the flexibility to change products without worrying about excess inventory.

Save money on storage

Managing storage is more convenient with JIT. For example, if you place an order with the manufacturer by telling them exactly how much inventory you need, the manufacturer will only send you that much. This helps you reduce inventory turnover days and the cost of storing the inventory in your warehouse.

Manufacturers don’t have to worry about cancelled orders

If an order is cancelled or unfulfilled, manufacturers are usually left with unwanted inventory that is left unclaimed. With JIT, orders are received as and when they’re needed, so there’s no risk of unwanted inventory lying around.

For example, Toyota and other car manufacturers usually operate low inventory levels. However, they’re dependent on their supply chains to deliver car parts when needed. JIT enables the car manufacturer to order the specific parts needed to build a car after a customer has placed their order, helping save costs.

The benefits of Just-in-Time delivery are quite evident. However, to run an efficient JIT delivery system, you need a lot of planning and coordination and an accurate tracking system.

Additionally, if you plan to offer JIT delivery, you need to have a reliable delivery system to deliver the product from your warehouse to your customers. Drive Yello is the perfect delivery partner to help you reap the benefits of Just-in-Time delivery and avoid the hassle of the last mile!

Factors affecting package delivery time

``My parcel was late``

The growth of online shopping is expected to increase the demand for on-demand delivery over the next few years, making reliable delivery systems a must for every retailer, restaurant chain, or service. 

Same-day delivery

In 2005, Amazon launched Amazon Prime. Amazon Prime is a premium service that promises its users two-day delivery. While two-day delivery was a revolutionary concept when first introduced, same-day delivery is now considered an essential service for most retailers.

The growing demand for same-day delivery has pushed companies to meet customer expectations. However, the majority of same-day delivery orders involve small packages that need to be delivered to multiple destinations, leading to delays and an increase in waiting times.

Failed deliveries

Most companies struggle with last-mile delivery, probably one of the toughest parts of the logistics process. Unfortunately, failed deliveries can be a regular occurrence with last mile deliveries. An order could fail for several reasons, such as:

  • Customers providing incorrect addresses – Delivery drivers may find it difficult to locate addresses that are not clear or easily identifiable. Sometimes, these orders could be delivered to the wrong address, leading to returns and delays until it reaches the correct address. This inevitably leads to rising costs and may eat into profitability.
  • Customers not present to receive the package – A delivery driver will make the long journey to deliver a package to find that the customer was not at home or was unreachable. A number of companies, especially those selling perishables or high-end products, prefer that the driver bring the package back, resulting in extra operational costs and further delays.

Poor route planning

Route planning is an important aspect of last mile delivery as it impacts delivery costs and the customer’s experience and satisfaction. If done correctly, companies can improve delivery times.

Poor route planning can lead to delays in the delivery process leading to companies receiving negative feedback from dissatisfied customers.

External factors

Last-mile delivery is often associated with unpredictable external factors beyond a company’s control, such as road traffic, unfavourable weather conditions, or logistical issues like flat tyres, malfunctioning engines, or work-related accidents.

Do you want to exceed your customers’ expectations and offer the quickest delivery in Australia? Partner with Drive Yello today – a reliable, on-demand last mile delivery service that can help your business stand out from the crowd!

Technology & Last Mile Delivery

How Can You Use Technology to Speed Up Last Mile Delivery?

Technological advancements as well as a booming ecommerce industry have led to an increase in newcomers to the delivery industry. 

With a number of delivery companies looking to adopt improved packaging, robots, drones, and other automated technology, it’s crucial for your business to keep up with the latest tech trends impacting last-mile delivery. 

Here are a few ways you can use technology to speed up your last mile delivery service:

Real-time driver tracking

Real-time tracking can give customers the live locations of their packages. Vehicles need to be fitted out with GPS trackers that enable customers to follow their road movements through a tracking link.

Automate changes in delivery status

Integrating technology within your last mile delivery service allows you to automate delivery status changes. This lets customers know what time to expect their product or if there’s a delay. Automated delivery status is an important feature that allows you to keep your customers in the loop and help meet their delivery expectations.

Automate route planning

Drivers will usually follow routes they are familiar with, even if they are slower than alternatives. Technology allows you to plan the most efficient routes for drivers by pinning the exact delivery location and the fastest way to get there. This ensures that drivers make their deliveries on time. 

Automated route planning considers external factors such as peak traffic hours, road conditions, and chances of rain and optimises delivery routes accordingly. You can also automate driver dispatch to remove the element of human error.

AI-based demand prediction

AI algorithms are capable of crunching large volumes of business data in order to create models that help businesses understand real-world processes like rising and falling customer demand. These algorithms use custom parameters, past data, and common sector knowledge (fed to them when they are ‘trained’) to come up with accurate demand models that help businesses predict future demand and adjust their fleets accordingly.

Centralised data management system

Centralised data management systems increase operational efficiency for last mile deliveries. Operators can monitor logistics and inventory, communicate with drivers, sort orders, and tend to customer queries in one central location that stores all the data for that company.

Drive Yello provides an all-in-one solution for every consumer-facing business in Australia with its efficient, reliable, and high quality last mile logistics. Track and manage all your deliveries in one place using Drive Yello’s last mile delivery platform built on state of the art technology designed to help you reduce delivery times and increase customer satisfaction. Partner with Australia’s best last mile delivery platform today!

Mother’s Day Deliveries

Did you know that Mother’s Day is one of the biggest days for Australia’s flower and restaurant industry? According to the Sydney Morning Herald, Australians spent as much as $2 billion on Mother’s Day a few years ago.

While it’s relatively easy to run a few Google and Facebook ads to acquire customers, getting the customers their gifts is a totally different ball game. And that’s why you need us! We’re a fast, efficient, and convenient way of getting your customers their Mother’s Day gifts on time. After all, no one wants to send their mother a bunch of withering flowers three days late.

In an industry as competitive as retail gifting, sticking to slower, less efficient delivery mechanisms would mean losing customers. With the Mother’s Day frenzy just around the corner, we can help you monitor and manage customer traffic better than ever before.

Our intuitive platform keeps you in the loop right from the time a courier is requested till the delivery is completed and verified by our trained courier drivers. It also has a special provision for customer feedback that helps you constantly streamline and improve your process.

We’ve partnered with some of Australia’s leading retail brands like Woolworths, Coles, and BWS to run incredibly successful last-mile delivery campaigns. Sign up with us, and we’ll give you a customised, dynamic courier delivery plan that can help your business not only tackle but also take advantage of the increased Mother’s Day traffic.

Pharmaceutical Deliveries in 2022

Between 13th March 2020 and 12th February 2022, 16.8 million Australians interacted with 91,087 practitioners.

With the increasing number of remote appointments come digital prescriptions that help patients keep close track of their medicines and aid hospitals with EHR maintenance. Pioneering e-pharmacies allow patients to forward these scripts for quick, automated deliveries.

To make sure your pharmacy chain stands out against the competition, you need a reliable last mile delivery partner that can offer safe and efficient deliveries for all your orders. With Drive Yello, you can avail verified on-demand deliveries. We can help your business provide:

1. Safer deliveries

Our drivers are trained to provide a superior customer experience. Each driver is made aware of your company policy and the standard practices you recommend in order to provide a better service to your clients. Complete with ID verification, Drive Yello’s stringent driver certification and listing process ensure all your deliveries are made by trained professionals who understand the importance of the safe and timely delivery of medicines.

2. Better order management

We provide you with a SaaS platform that can help you streamline your delivery process. The platform can be used as a one-stop shop for everything from delivery tracking to invoicing and billing of the courier services provided. You can manage your existing fleet better/add to it, tailoring your last minute delivery mechanism to perfectly fit your needs.

3. Flexibility

No two businesses are alike, and neither are their needs. The last mile delivery solution you are looking for depends on the cities you deliver in and the delivery options you offer. With Drive Yello, you can choose to avail express same-day delivery or special courier orders for those cold/flu season spikes where some extra help is necessary. Our solution helps you create a dynamic delivery mechanism that can be altered on the go to fit your business’s needs.

Millions of electronic prescriptions delivered to date are proof that patients value efficiency and convenience above anything else. We empower you with solutions that can help streamline the process from start to end and allow for safer, more efficient delivery of all types of e-prescriptions.

Meal Kit Deliveries

One of the biggest hassles of running a cloud kitchen or meal kit delivery business is ensuring the safe and timely delivery of parcels to customers. Unlike retail e-commerce, these deliveries need to be completed within a few hours. Other challenges include keeping the food uncontaminated, fresh, and in a condition ideal for immediate consumption (nobody likes melted ice cream and soggy bread). This is why meal kit delivery services like yours need a reliable last-mile courier partner. 

At Drive Yello, we offer meal kit delivery solutions for food businesses. Our quick, efficient, and 100% safe same-day delivery ensures a phenomenal customer experience for everyone who orders through your meal kit service. Here’s how we make it possible:

Drive Yello only hosts drivers that pass a rigorous vetting process. These drivers are then trained to understand the company policy and our standard practices. Following this, the drivers are required to upload all certifications and identification details. This helps your business ensure that only the best, most efficient, and well-trained drivers partner with you as food delivery agents.
Drive Yello’s mandatory verification steps include proof of delivery, ID checks, and a signature on delivery. This ensures that all your orders are fulfilled on time and in compliance with all relevant food and safety guidelines.
Many food businesses, especially SMBs, require a last mile delivery platform that is as flexible as it is reliable. Urgent and demand-based deliveries are both fulfilled by Drive Yello as quickly and efficiently as your normal ones. You can also hire more drivers to cover extra-busy delivery shifts and even add to your in-house delivery fleet with us.
With Yello, we offer automated billing and invoicing that allows you to pay for your deliveries right on the platform. We ensure that all of your payment and invoicing is automatic, reducing administration costs.

Online food delivery is arguably one of the fast-growing business sectors today. It is a $150 billion global market that has expanded at sky-rocketing rates over the last few years. Unicorns like Korea’s Coupang have been able to achieve great success within a few years of their launch on the back of one very important asset – a rock solid delivery system. These companies have repeatedly invested in a very tight-knit network of delivery agents that can deliver food anywhere in the country within minutes. 

If you, too, are looking to grow at that rapid pace, you need to partner up with Drive Yello today!

Consumer Electronics and Last-mile Deliveries

It’s the most HECTIC time of the year for consumer electronics

December is traditionally the busiest month of the year for buying the latest and greatest electronics. Whether it’s spoiling the kids at Christmas, celebrating the end of another year, or nabbing a bargain at the end of year sales, December is by far one of the busiest months for consumer electronics retailers. 

Concurrently, December 2021 has seen the emergence of the Omicron COVID strain, resulting in greater hesitation to venture into busy malls and crowded stores. With Drive Yello, electronics retailers are able to meet the soaring demand and leverage the 5000+ strong network of independent couriers to supplement their existing fleet. 

With Yello, mandatory verification steps such as proof of delivery, ID checks and signature on delivery are all available.  This gives retailers peace of mind knowing that their goods have been successfully delivered.
You also want to look out for a platform that provides the flexibility to suit your business needs while also ensuring full compliance. For example, there might be instances where you require a courier for a shift, an urgent delivery, or are simply planning for the coming days. Whatever the case may be, Drive Yello can help with its extensive service offerings.
It’s easy to get overwhelmed with the number of system plugins, software needs and upgrades, combined with the busiest month of the year. Drive Yello provides an open API, giving you the ability to add to your existing tech stack and removing the need for multiple systems. 

An extension of your fleet

Drive Yello ticks all the boxes when it comes to consumer electronics deliveries, offering complete flexibility of services to suit your needs. Yello’s last-mile delivery platform operates across all major metropolitan cities; Yello’s last-mile delivery platform connects retailers to an extensive network of independent contractors for ASAP jobs, scheduled future jobs, or ad-hoc shifts. Drive Yello also offers a SaaS product, allowing businesses with their fleet to use Australia’s most sophisticated last-mile delivery platform. Whatever is needed. There are no lock-in contracts, making Drive Yello an attractive partner to suit your needs. For further information on Drive Yello’s product or product feature questions, please send our sales team an email at sales@driveyello.com.

Last-mile deliveries in the pharmaceutical industry

The digitisation of the medical industry has changed dramatically in recent years with the introduction of digital scripts, offering unparalleled convenience to patients. Gone are the days of illegible scripts! Instead, the script is sent via an email or text message, so the patient has access whenever needed. This ultimately saves time for the patient and streamlines the pharmacy process. 

Patients that want the ultimate convenience can simply forward the message or email with the script and get their medications delivered, eliminating the need to wait in line or visit the store. With over 26 million digital prescriptions already issued, there has been an increased interest in the pharmaceutical industry to evaluate their last-mile delivery processes. Pharmaceutical deliveries containing medications are considered ‘security items’ and have special requirements that couriers must follow. 

When selecting a trusted third party delivery provider, there are key platform features to look for to ensure your business complies with pharmaceutical deliveries.

After a dozen deliveries, it can be easy for busy drivers to forget the rules. Look for a platform that reminds drivers that their next delivery contains medication as a prompt to follow compliance rules.
Ensure your last-mile delivery platform provides drivers with the training needed to comply with pharmaceutical deliveries. There is a duty of care that comes with delivering pharmaceuticals. Independent couriers on the Yello network must complete a dedicated pharmaceutical onboarding session, covering rules for delivering security goods and not leaving scripts/deliveries unattended when the customer is not home. 
With Yello, mandatory verification steps such as proof of delivery, ID checks and signature on delivery are all available.  An added benefit for customers with physical scripts is that they can easily hand over new or repeat scripts to drivers to return to their dispensing pharmacy. This personalised experience contributes to brand loyalty and trust.  
You also want to look out for a platform that provides the flexibility to suit your business needs while also ensuring full compliance. For example, there might be instances where you require a courier for a shift, an urgent delivery, or are simply planning for the coming days. Whatever the case may be, Drive Yello can help with its extensive service offerings.
As the pharmaceutical industry continues to digitise, it’s easy to get overwhelmed with the number of system plugins, software needs and upgrades. Drive Yello provides an open API, giving you the ability to add to your existing tech stack and removing the need for multiple systems.

An extension of your fleet

Drive Yello ticks all the boxes when it comes to pharmaceutical deliveries, offering complete flexibility of services to suit your needs. Yello’s last-mile delivery platform operates across all major metropolitan cities; Yello’s last-mile delivery platform connects retailers to an extensive network of independent contractors for ASAP jobs, scheduled future jobs, or ad-hoc shifts. Drive Yello also offers a SaaS product, allowing businesses with their fleet to use Australia’s most sophisticated last-mile delivery platform. Whatever is needed. There are no lock-in contracts, making Drive Yello an attractive partner to suit your needs. For further information on Drive Yello’s product, compliance with alcohol delivery legislation, or product feature questions, please send our sales team an email at sales@driveyello.com.

Alcohol and Last Mile Deliveries

We live in a day and age where online shopping and fast delivery has become the norm. The impact of COVID-19 lockdowns and movement restrictions resulted in a quasi-agoraphobic state of paralysis amongst consumers that further fuelled the online ordering demand. Grocery and liquor stores that already had established delivery fleets experienced an unprecedented demand of online orders and turned to last-mile delivery platforms such as Drive Yello to support their fleets. While online grocery orders may have eased post lockdowns, alcohol deliveries remain high and are expected to accelerate by up to 60% during the silly season. 

Alcohol deliveries, however, are considered ‘security items’ that have additional compliance rules in each state and territory. On December 1st 2021, NSW introduced a law requiring anyone delivering alcohol to complete mandatory Responsible Supply of Alcohol Training (RSAT). This training and accompanying certification requires any individual distributing alcohol to check ID, never serve an intoxicated customer, and return goods to the store if the customer isn’t available. If these criteria are not met, any driver who breaches the RSAT rules can be liable for up to $11k in fines. Similarly, new changes come into effect June 1st 2022, whereby all liquor retailers will need to verify age at the point of purchase for all online orders. It’s likely that the ACT, SA and WA governments will be reviewing their state laws in the new year, similar to NSW. For national alcohol chains, these impending laws and changing regulations threaten to disrupt their supply chain and brand reputation if they use complacent third-party last-mile delivery platforms.

The Endeavour Group (owner of leisure brands such as BWS & Dan Murphys) started partnering with Drive Yello in 2020. Nick Georgiou, the National Delivery Manager for On-Demand, said, “During the COVID lockdowns, Drive Yello has enabled us at BWS to provide our customers with the certainty that their orders are delivered on the same day it was placed regardless of how quickly demand grew, while traditional couriers struggled to deliver our orders at all. As we look forward to Christmas, our strategy to exceed our customers’ expectations includes Drive Yello.”

When selecting a trusted third party delivery provider, there are key platform features to look for to ensure your business complies with alcohol deliveries.

An extension of your fleet

Drive Yello ticks all the boxes when it comes to alcohol deliveries, offering complete flexibility of services to suit your needs. Yello’s last-mile delivery platform operates across all major metropolitan cities; Yello’s last-mile delivery platform connects retailers to an extensive network of independent contractors for ASAP jobs, scheduled future jobs, or ad-hoc shifts. Drive Yello also offers a SaaS product, allowing businesses with their fleet to use Australia’s most sophisticated last-mile delivery platform. Whatever is needed. There are no lock-in contracts, making Drive Yello an attractive partner to suit your needs. For further information on Drive Yello’s product, compliance with alcohol delivery legislation, or product feature questions please send our sales team an email at sales@driveyello.com.

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