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Are you ready for Black Friday?

Why Should You Be Offering Same Day Deliveries?

Black Friday and Cyber Monday are some of the busiest shopping days of the year. With the increase in online shopping over the last few years, more Aussies are resorting to shopping from the comfort of their homes instead of visiting crowded shopping centers.

In 2021, online spending rose 22.8% over the past year, driven by Black Friday and Cyber Monday sales. In total, Aussies spent a massive $8 billion over the four days from Black Friday to Cyber Monday. 

What does this mean for your e-commerce business? You need to be prepared to meet the increase in orders coming your way during peak sales season. As consumer expectations for faster shipping continue to grow, offering your customers same-day delivery on your products is likely to improve your sales even further. 

Let’s explore some of the advantages same-delivery can bring to your order fulfillment process. 

Same-day delivery services could be a game-changer for your business during the Black Friday season.

Drive Yello is a reliable last mile delivery partner that lets you track and manage deliveries efficiently. 

Drive Yello offers same-day delivery solutions for e-commerce businesses, making sure your products reach customers quickly and conveniently. 

Contact Drive Yello today for efficient last-mile delivery solutions.

Start selling directly to customers

The e-commerce market continues to grow at an exponential rate globally. Domestic e-commerce continues to swell, and Australian e-commerce revenue is expected to reach roughly 25 billion Australian dollars by 2025.

Many businesses have started using these e-commerce market opportunities and selling directly to end consumers. Direct selling is an effective way to cut out the middlemen and enhance your customer experience. As a brand, you can leverage direct selling and help your business grow.

Why you should sell directly to customers?

Once you cut out intermediaries like retailers, agents, and distributors and start selling directly to customers, you can have more control over customer experience, get access to customer data, expand into new markets on your own terms, and significantly increase your profit margins. 

How can you start selling directly to customers?

With lower overhead costs and an increased bottom line, adopting a direct selling strategy can help you compete and thrive in the globalised e-commerce environment. Running a profitable and successful business model through direct selling is easy. 

Make a website

Having a reliable website for your business will help establish credibility, generate more leads and increase sales. While building and maintaining a website from scratch can be challenging, you can use e-commerce platforms like Shopify to run and scale your business.

Outsource delivery services

By outsourcing your business’s deliveries, you can save huge costs on transportation and other associated expenses. Outsourced delivery services will help you offer your customers improved and faster turnaround times. Companies like Drive Yello offer fast and reliable delivery services to businesses.

Simplify the checkout process

Customers love a seamless shopping experience. You can fulfil their demands by optimising and simplifying the checkout process. You can do this by accepting payments through multiple channels and keeping things simple, secure, and fast.

Optimise the delivery process with Drive Yello

Drive Yello can help your business provide a seamless experience to your customers by doing the heavy lifting of last-mile delivery for you. We provide intelligent, reliable, and customisable delivery services to a range of businesses. 

Get started with Drive Yello today!

How Airwallex helped a Melbourne restaurant streamline their processes.

Drive Yello is all about innovation and technology and they recently partnered with Airwallex to help streamline payment processes for businesses.  To celebrate this partnership we have secured a USD$200 cashback for all new and existing Drive Yello customers. 

To learn more about how Airwallex can help businesses, we sat down with Justin Huang, co-founder of Pokéd, to tell us about his business and experience as an Airwallex customer.

Pokéd Case Study

Tell us a bit about your business & operations (online, in store, how many stores etc) 

Pokéd (pronounced poh-kayed) serves fresh and healthy Hawaiian Poké bowls. We opened our first Pokéd store in Melbourne CBD back in 2016 and have grown to 12 locations across Sydney and Melbourne over the last 6 years.

 

Tell us how you use Airwallex for your business? 

Employee Cards 🧑‍🍳 – Compared to the traditional big 4 banks, where it took weeks to set up cards for the managers, I was able to set up cards and spending limits within a matter of days for each manager based on their role in the business. I.e. We can give store managers $100 for ancillary costs whereas the operations team has $500. Having the flexibility to change these limits has not only saved us time, it has also provided us with more visibility on spending habits of each manager.

FX 🌏 – We don’t import regularly; but when we do, the Airwallex FX rate is significantly cheaper than its competitors. We have subscriptions like Shopify which are in USD and it is really handy that Airwallex’s cards don’t charge any FX fees.

 

Tell us how Airwallex has impacted your business? 

Cost Saving 💰 – This was the initial reason we signed up for Airwallex 6 years ago and they have delivered on this. 

Time Saving ⏰ – This is the real benefit of Airwallex. Not having to spend time on the phone to bankers just to open or cancel a card has been great. Everyone having their own card means reconciliations are quicker and we love the Xero integration.

 

What advice would you give to other businesses in the hospitality space?

To be completely honest, hospitality has been tough over the last few years – with lockdowns and materials costs on the rise. The Pokéd team is taking it one day at a time and continuously innovating and experimenting with new ideas so we can remain competitive in the market.

Click here to find out more about how you can earn USD200 cashback from Airwallex.

The environmental cost of delivery

Making every step of your delivery sustainable

Australia is one of the highest polluters and largest Co2 emitters worldwide per capita, accounting for 3% of global Co2 emissions. The transport and delivery sector is one of the biggest contributors to environmental pollution in the country. While doorstep delivery of goods within hours from ordering offers ease to customers, the environmental cost of delivery is high.

Businesses face the environmental challenge of reducing their carbon footprint and making their delivery greener. If your brand offers doorstep delivery to customers, read on to find out how delivery impacts the environment and the steps you can take to make delivery sustainable.

What is the environmental cost of delivery?

The convenience of fast delivery is taking a toll on the environment. Fast delivery requires a higher number of resources and consumes more energy, making it especially carbon-intensive.

Increase in carbon emissions

An increase in the number of delivery vehicles leads to an increase in carbon dioxide emissions, which is a major contributor to greenhouse gas emissions. According to a study by the World Economic Forum, last-mile deliveries will cause related emissions to rise by 30% in 100 cities globally.

Product packaging waste

The growth of deliveries in e-commerce has resulted in a sharp rise in plastic and Styrofoam packaging waste. Both these materials are non-biodegradable and harmful to the environment. The use of plastic packaging will continue to rise and reach an estimated 4.5 billion pounds by 2025.

Refrigeration emissions

Transporting goods that require refrigeration is even more environmentally harmful. Refrigeration uses more energy, so a refrigerated delivery service vehicle generates higher emissions. 

How can you make delivery sustainable?

As a brand, devising a plan for eco-friendly delivery should be your top priority. Not only will it help in reducing your carbon footprint, but it will also enhance your brand image. 73% of consumers in Australia are willing to pay more for brands that demonstrate sustainability and eco-friendly practices.

By adopting a few accessible practices, you can make every step of your delivery sustainable.

Use eco-friendly vehicles or other fuel sources

Last-mile deliveries use the most resources. You can use electric vehicles for these deliveries or use vehicles that use other fuel sources such as biodiesel to cut down on carbon emissions. 

Choose green and sustainable packaging

Using greener and more sustainable packaging options can help you avoid contributing to packaging waste. You can use materials like compostable mailers, cornstarch packaging, air pillows, recycled paper, and corrugated cardboard.

Plan better delivery routes

You can significantly reduce your carbon emissions by outsourcing delivery to companies like Drive Yello. Drive Yello is a last-mile delivery solution that helps businesses bundle their order more efficently. This means that the same vehicle is likely to be delivering many more parcels on one trip, significantly reducing your company’s carbon footprint. Besides sustainability, choosing the shortest and most efficient routes will bring benefits like faster delivery and cost reduction.

Drive Yello offers top-of-the-line delivery services that let you customise your last-mile delivery solutions based on your business’s needs. We offer fast delivery, tracking, visibility and other services to help you increase customer satisfaction.

Sign up with Drive Yello today!

How can your brand benefit from a delivery partner

A survey released by the Australian Bureau of Statistics last year revealed that a third of the country’s population (33%) felt rushed or pressed for time on a daily basis. Like any other lifestyle trend, this inevitably translates to a long-term change in consumer behaviour. What does this mean for businesses? That people are now looking for faster, more convenient product deliveries, and you, as a business, are expected to meet this new demand in order to keep your customers satisfied. 

How? Through intelligent last-mile delivery solutions. Partnering with a last-mile delivery provider can help you streamline your delivery processes and make them more efficient (faster and cheaper) than ever before. Here’s how your brand can benefit from partnering with a reliable delivery service.

Leverage delivery data to produce insights

Intelligent last-mile delivery providers allow you to collect and analyse delivery data. This includes average delivery time, most common routes, fastest and slowest routes and other important data that can be analysed to produce actionable insights for your business. Based on these insights, you can dynamically change your delivery processes to make sure they remain efficient.

For example, if a specific time of the day sees the slowest deliveries due to route traffic, you can allocate the slot to compact vehicles or two-wheelers, which can navigate congested routes better. 

Track deliveries in real-time

Intelligent last-mile delivery providers usually allow both you and your customers to track their orders in real-time. This helps develop a sense of trust among the customers, which ultimately translates to better customer relationships for your business. It also helps make the process more transparent and open to close monitoring. 

Moreover, most of these tracking apps/services come with a verification window where the delivery drivers are required to submit proof of delivery approved by the customer. 

Automate delivery workflows

One of the most tedious parts of the last-mile delivery process is allocating orders to delivery agents. With an intelligent solution, each driver is assigned orders automatically based on their delivery routes, proximity to each other, and delivery urgency. After each successful delivery, this list is refreshed and updated so as to minimise the travelling distance. 

Reduce the cost of delivery

There’s nothing customers appreciate more than a discounted or cheaper delivery. Using an external last-mile delivery partner means that you don’t need to hire a delivery team full-time or keep them on your payroll. Needless to say, this reduces costs because you’re using the delivery team only on an as per needed basis. This means you can charge less for deliveries and give yourself an edge over your competitors. You can pass this benefit on to your customers by giving regular customers special coupons that entitle them to delivery discounts. 

Drive Yello’s intelligent last-mile delivery services can help you serve your customers and their needs better by delivering their orders faster. We pride ourselves on being one of the fastest, most reliable last-mile delivery providers in Australia!

Data-driven delivery solutions

Why data-driven delivery solutions are the key to better customer satisfaction

While lockdown restrictions enforced due to Covid are long gone, they have had a lasting effect on consumer behaviour worldwide. For instance, 43% of all consumers admit shopping online for products they previously bought at brick-and-mortar stores. Moreover, close to 38% say they now prefer visiting eCommerce stores that provide better, more comprehensive experiences. These numbers highlight an important trend that has emerged in online retail over the past few years. 

An increasing number of consumers have been ditching brand loyalty for smarter, more efficient options that provide a better experience. Quick delivery is integral to a positive consumer experience when it comes to eCommerce. Hundreds of local warehouses and delivery agents make Amazon’s last-mile delivery network a formidable asset for them. 

So how can eCommerce businesses catch up to this? The only logical solution here is switching to innovative last-mile delivery options that: Are backed by extensive delivery networks, provide flexible and pocket-friendly fleet options, and allow you to collect and analyse delivery data to streamline your operations. 

Drive Yello’s comprehensive last-mile delivery solutions are helping businesses achieve this. Their customisable fleet options (that allow you to choose from multiple delivery types based number of items and delivery priority) can be used to build a dedicated delivery network that is both scalable and dynamic. Furthermore, their SaaS services allow you to integrate your existing fleet with a lucid, user-friendly digital platform that helps with everything from tracking deliveries to getting customer reviews. 

All data entered and tracked on Drive Yello’s platform (delivery times, customer reviews, express and multiple-day orders, etc.) is collected and analysed to produce actionable insights. These insights help businesses understand their last-minute delivery needs much better. These businesses can then add/remove fleet vehicles and drivers and make other required changes to their last-mile delivery network.

The platform’s route optimisation feature further leverages this data to craft customised delivery maps for faster, more efficient delivery of orders. Delivery service levels can be optimised to allocate resources to orders based on their priority. In this way, Drive Yello uses intelligent, data-driven insights to give your last-mile delivery systems the edge they need. Equipped with them, your business can work towards smoother user experiences that draw consumers towards your eCommerce brand.

How Does Your Package Travel

How Does Your Package Travel - Every Step From Receipt to Delivery

A product goes through multiple phases before it reaches your customer’s doorstep. With customers increasingly looking to receive products quickly, a number of companies have a system set in place for when a customer clicks “Buy.” The system automatically sends a note to the warehouse to start packing the product and simultaneously sends a note to a third-party logistics company to pick up the product from the warehouse. Many companies even offer same-day delivery services to their customers.

It’s important to understand all the steps involved in the delivery process if you want to provide your customer with a satisfactory shopping experience.

In this guide, we’ll look at the main steps involved in the shipping process and how you can improve your company’s entire delivery system.

Four steps of the shipping process

The shipping process begins with a customer ordering a product and ends with last mile delivery. There are four main steps involved that make up the entire shipping process. These are:

  • Receives the order
  • Processes the order
  • Fulfils the order
  • Last-mile delivery

These four steps influence how quickly you can prepare an order and deliver it to the customer. Let’s take a closer look:

Make your shipping process more efficient with Drive Yello

Streamline your shipping process using Drive Yello. We help you deliver your products faster and let you and your customers track where the courier has reached. This helps increase customer loyalty and satisfaction. 

Challenges of Last Mile Delivery

How You Can Optimize Your Last Mile Deliveries

The last mile is often the most hectic phase of the delivery process. Impatient customers want to receive their orders almost instantly and are looking for companies that can provide them with expedited delivery.

To stand out from the competition, it’s crucial to find innovative ways to optimise your delivery process and overcome the challenges of the last mile. Let’s take a look at a few ways you can tweak your last mile delivery system for greater efficiency.

You need to consider many factors when planning a delivery route: driver schedules, traffic, and roadblocks. An efficient logistics system takes all these variables into account to build an optimal route, saving fuel and time. On-the-fly route decisions often lead to inefficiency and frustration, so it’s best to map out your routes before delivery day. 
Customers like to check where their orders are and how long it will take to receive them. A last mile delivery system should include features like live tracking for your customers to see where their orders are in real-time.

It’s also important for customers to be able to communicate with a driver or the last mile logistics company. For example, customers can leave messages like “Don’t ring the doorbell” when ordering or provide feedback to the driver through automated text messaging. Features like these increase customer satisfaction, help customers feel like their concerns are heard and add a human touch to the delivery system.

All too often, businesses are plagued with problems of missing orders or phantom deliveries. Last mile delivery is often a black hole – it is difficult to track what exactly happened if a customer does not receive an order when the delivery partner claims to have delivered it. It’s important for companies to keep verifiable records like ‘proof of delivery,’ which requires a driver to get a signature and scan a barcode before leaving the delivery location. Using an efficient last mile logistics company can bring transparency to your delivery system by helping you track and store these records, resulting in a smooth experience for both customers and delivery partners.
With customers expecting timely deliveries and same-day service, you need to minimise delays and have a contingency plan for any problematic situation that arises. By streamlining communication within the last mile logistics team, drivers can inform dispatch operators of any unforeseen delays so that customers can be informed as soon as possible.
For modern businesses, using the same old delivery tracking and feedback mechanisms isn’t good enough. While these systems do end up generating valuable data about the delivery process, it is usually incredibly coarse and needs to be thoroughly analysed in order to produce any actionable insight. 

Modern, AI driven last mile systems employ intelligent algorithms to automate the process. These systems closely monitor deliveries to collect data and use it to create optimum routes and fleet sizes to meet customer demand. They are also capable of predicting customer demands during different times of the day/year and reallocating delivery fleets accordingly.

Build your own customised last mile delivery service with Drive Yello. You can combine different Drive Yello products to suit the needs of your business. Post shifts on the marketplace, find professional drivers, book on-demand pickups, and track all your deliveries to optimise your last mile logistics and keep customers happy.

How To Boost Your Online Sales

5 Ways a Reliable Last Mile Delivery Service Can Skyrocket Your Small Business Sales

The last mile is the most challenging phase of the delivery process. Without an efficient delivery system in place, you could end up with failed deliveries and dissatisfied customers, hurting your business in the long run.

A reliable last mile delivery service can help you save time and money and allow you to focus on other aspects of your business without worrying about your product reaching the customer.

Here are five ways a reliable last mile delivery can help boost your sales:

1. It improves customer experience

Customers are looking for near-instant gratification when ordering items online. For example, they want to order something in the morning and have it delivered before they come home from work.

Having a last mile delivery system that you and your customers can trust can go a long way in improving the customer experience. Reliable last mile delivery services can help you meet expectations and keep your customer happy.

A satisfied customer is likely to recommend your product or service to their friends and family, boosting your sales.

2. It increases brand loyalty

Along with a good customer experience, a reliable last mile delivery service ensures that your business delivers its products consistently and on time. If customers are happy with your company’s service, they will likely stay loyal to your brand and continue to order from you.

3. It helps you stand out from the crowd

Australian shoppers spent a whopping $62.3 billion on online shopping in 2021. This accounted for almost one-fifth of all retail sales in the country. However, with this figure growing year on year, it’s becoming increasingly difficult for businesses to keep up with the rising demand for services like same-day delivery.

Fortunately, a reliable last mile delivery service like Drive Yello can help you meet these demands, making your company stand out from the rest of the competition and helping you increase sales.

4. Improve brand perception

Do you read online reviews before buying products? If so, you are not alone. 93% of people read online reviews before buying a product. However, if your company’s products are often delivered late because of last mile delivery problems, your social media team is likely to have a hard time dealing with all the negative reviews and comments. Needless to say, this is likely to result in reduced sales.

A dependable last mile delivery service can help you avoid one-star reviews. Once your product is ready to go, simply coordinate with the delivery company, and they’ll do the rest. 

5. Customise your delivery service

Completing the last mile of the delivery process is oftten challenging. An efficient, reliable, and quality delivery service like Drive Yello can help you build a customised solution for your delivery needs.

Drive Yello gives you complete flexibility, allowing you to send products on demand. We give you access to a fleet of 10,000+ delivery couriers across all metropolitan cities in Australia, providing near instant delivery options.

The Yello platform helps you track and manage your deliveries so that your customers receive their orders on time. You can head to the Yello marketplace to find book a dedicated couriers for a few hours shift, or even book a Yello pick ‘on demand’ if it’s a one-off delivery.

Don’t miss out on a single order. Partner with Australia’s number one last mile delivery service today.

4 Tips to Save More Money on Your Next Shipping

One of the biggest problems of last mile delivery mechanisms is their inefficiency. But why does this happen so often? 

Last mile delivery is the final, most crucial part of a typical delivery fulfilment chain. It deals with a number of uncertain factors like fulfilment urgency, different delivery routes and the availability of the delivery fleet. Any attempts at solving these problems should focus on making the delivery mechanisms more efficient by making the best use of all available resources. 

Further solutions can then explore acquiring resources like delivery vehicles and drivers in order to meet customer demands. Here are 4 tips/solutions that can help you save both time and money on your last mile deliveries : 

1. Charging according to delivery urgency

Urgent/special deliveries inevitably end up disrupting your last mile delivery chains. These orders need to be moved to the top of the priority list no matter when they are received and often contain fragile and/or edible material that needs to be delivered as quickly and safely as possible. This requires a dedicated fleet which ends up costing you more. A good way to make up for this expenditure is to charge an extra, fully visible fee to the customers for express deliveries. 

E-commerce sites like Amazon already offer express shipping in exchange for paid membership of their Amazon Prime program, which entitles subscribers to a number of benefits. Customers are usually willing to pay an extra fee for a premium service they can rely on. This can be done by adding an extra convenience fee at customer checkout or offering special subscription-based express delivery.

2. Efficient route planning

Inefficient routes can have your delivery agents going around in circles, burning through valuable time and fuel. This ends up putting a strain on your last mile delivery chains, which can then disrupt other deliveries. The key to avoiding this is planning the order in which each delivery agent completes their deliveries and the routes they take to do this. Both these parameters are adjusted to ensure that the maximum number of deliveries are made in the minimum amount of time via the shortest routes.

Automated route planning modules can help you automate the entire process. These programs require detailed delivery information (including urgency) to prepare a short and efficient route that will get the job done in the least amount of time.

3. Managing fleets better

Inefficient fleet management is another major reason for the failure of last mile delivery systems. Any full-scale e-commerce business (which can also be an SMB) is expected to handle many different types of deliveries at the same time. Using the same fleet for all of these might not be the wisest thing to do. 

It is more efficient to allocate delivery fleets dynamically based on estimated customer inflow and order urgency. For instance, if a restaurant sees the most delivery orders late at night, they should resize their fleets to ensure that the most delivery partners are available at night to meet the high customer demand.

4. Enabling fleet tracking

Fleet visibility is a characteristic that helps build inherent customer trust by allowing your customers to track all of their orders closely. The customers should be allowed to check the delivery status of their order, the estimated delivery date and time, and, if possible, the contact details of the delivery partner assigned for their order. This also helps reduce failed deliveries by allowing customers and the business to closely monitor the delivery process and identify any gaps.

At Drive Yello, we employ best-in-class automation systems to help you track and analyse your fleets for better performance. Our dynamic route management and fleet allocation systems ensure that all your resources are utilised aptly in order to provide your customers with the best delivery experience at the lowest possible costs.

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