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Mother’s Day Deliveries

Did you know that Mother’s Day is one of the biggest days for Australia’s flower and restaurant industry? According to the Sydney Morning Herald, Australians spent as much as $2 billion on Mother’s Day a few years ago.

While it’s relatively easy to run a few Google and Facebook ads to acquire customers, getting the customers their gifts is a totally different ball game. And that’s why you need us! We’re a fast, efficient, and convenient way of getting your customers their Mother’s Day gifts on time. After all, no one wants to send their mother a bunch of withering flowers three days late.

In an industry as competitive as retail gifting, sticking to slower, less efficient delivery mechanisms would mean losing customers. With the Mother’s Day frenzy just around the corner, we can help you monitor and manage customer traffic better than ever before.

Our intuitive platform keeps you in the loop right from the time a courier is requested till the delivery is completed and verified by our trained courier drivers. It also has a special provision for customer feedback that helps you constantly streamline and improve your process.

We’ve partnered with some of Australia’s leading retail brands like Woolworths, Coles, and BWS to run incredibly successful last-mile delivery campaigns. Sign up with us, and we’ll give you a customised, dynamic courier delivery plan that can help your business not only tackle but also take advantage of the increased Mother’s Day traffic.

Pharmaceutical Deliveries in 2022

Between 13th March 2020 and 12th February 2022, 16.8 million Australians interacted with 91,087 practitioners.

With the increasing number of remote appointments come digital prescriptions that help patients keep close track of their medicines and aid hospitals with EHR maintenance. Pioneering e-pharmacies allow patients to forward these scripts for quick, automated deliveries.

To make sure your pharmacy chain stands out against the competition, you need a reliable last mile delivery partner that can offer safe and efficient deliveries for all your orders. With Drive Yello, you can avail verified on-demand deliveries. We can help your business provide:

1. Safer deliveries

Our drivers are trained to provide a superior customer experience. Each driver is made aware of your company policy and the standard practices you recommend in order to provide a better service to your clients. Complete with ID verification, Drive Yello’s stringent driver certification and listing process ensure all your deliveries are made by trained professionals who understand the importance of the safe and timely delivery of medicines.

2. Better order management

We provide you with a SaaS platform that can help you streamline your delivery process. The platform can be used as a one-stop shop for everything from delivery tracking to invoicing and billing of the courier services provided. You can manage your existing fleet better/add to it, tailoring your last minute delivery mechanism to perfectly fit your needs.

3. Flexibility

No two businesses are alike, and neither are their needs. The last mile delivery solution you are looking for depends on the cities you deliver in and the delivery options you offer. With Drive Yello, you can choose to avail express same-day delivery or special courier orders for those cold/flu season spikes where some extra help is necessary. Our solution helps you create a dynamic delivery mechanism that can be altered on the go to fit your business’s needs.

Millions of electronic prescriptions delivered to date are proof that patients value efficiency and convenience above anything else. We empower you with solutions that can help streamline the process from start to end and allow for safer, more efficient delivery of all types of e-prescriptions.

Meal Kit Deliveries

One of the biggest hassles of running a cloud kitchen or meal kit delivery business is ensuring the safe and timely delivery of parcels to customers. Unlike retail e-commerce, these deliveries need to be completed within a few hours. Other challenges include keeping the food uncontaminated, fresh, and in a condition ideal for immediate consumption (nobody likes melted ice cream and soggy bread). This is why meal kit delivery services like yours need a reliable last-mile courier partner. 

At Drive Yello, we offer meal kit delivery solutions for food businesses. Our quick, efficient, and 100% safe same-day delivery ensures a phenomenal customer experience for everyone who orders through your meal kit service. Here’s how we make it possible:

Drive Yello only hosts drivers that pass a rigorous vetting process. These drivers are then trained to understand the company policy and our standard practices. Following this, the drivers are required to upload all certifications and identification details. This helps your business ensure that only the best, most efficient, and well-trained drivers partner with you as food delivery agents.
Drive Yello’s mandatory verification steps include proof of delivery, ID checks, and a signature on delivery. This ensures that all your orders are fulfilled on time and in compliance with all relevant food and safety guidelines.
Many food businesses, especially SMBs, require a last mile delivery platform that is as flexible as it is reliable. Urgent and demand-based deliveries are both fulfilled by Drive Yello as quickly and efficiently as your normal ones. You can also hire more drivers to cover extra-busy delivery shifts and even add to your in-house delivery fleet with us.
With Yello, we offer automated billing and invoicing that allows you to pay for your deliveries right on the platform. We ensure that all of your payment and invoicing is automatic, reducing administration costs.

Online food delivery is arguably one of the fast-growing business sectors today. It is a $150 billion global market that has expanded at sky-rocketing rates over the last few years. Unicorns like Korea’s Coupang have been able to achieve great success within a few years of their launch on the back of one very important asset – a rock solid delivery system. These companies have repeatedly invested in a very tight-knit network of delivery agents that can deliver food anywhere in the country within minutes. 

If you, too, are looking to grow at that rapid pace, you need to partner up with Drive Yello today!

Consumer Electronics and Last-mile Deliveries

It’s the most HECTIC time of the year for consumer electronics

December is traditionally the busiest month of the year for buying the latest and greatest electronics. Whether it’s spoiling the kids at Christmas, celebrating the end of another year, or nabbing a bargain at the end of year sales, December is by far one of the busiest months for consumer electronics retailers. 

Concurrently, December 2021 has seen the emergence of the Omicron COVID strain, resulting in greater hesitation to venture into busy malls and crowded stores. With Drive Yello, electronics retailers are able to meet the soaring demand and leverage the 5000+ strong network of independent couriers to supplement their existing fleet. 

With Yello, mandatory verification steps such as proof of delivery, ID checks and signature on delivery are all available.  This gives retailers peace of mind knowing that their goods have been successfully delivered.
You also want to look out for a platform that provides the flexibility to suit your business needs while also ensuring full compliance. For example, there might be instances where you require a courier for a shift, an urgent delivery, or are simply planning for the coming days. Whatever the case may be, Drive Yello can help with its extensive service offerings.
It’s easy to get overwhelmed with the number of system plugins, software needs and upgrades, combined with the busiest month of the year. Drive Yello provides an open API, giving you the ability to add to your existing tech stack and removing the need for multiple systems. 

An extension of your fleet

Drive Yello ticks all the boxes when it comes to consumer electronics deliveries, offering complete flexibility of services to suit your needs. Yello’s last-mile delivery platform operates across all major metropolitan cities; Yello’s last-mile delivery platform connects retailers to an extensive network of independent contractors for ASAP jobs, scheduled future jobs, or ad-hoc shifts. Drive Yello also offers a SaaS product, allowing businesses with their fleet to use Australia’s most sophisticated last-mile delivery platform. Whatever is needed. There are no lock-in contracts, making Drive Yello an attractive partner to suit your needs. For further information on Drive Yello’s product or product feature questions, please send our sales team an email at sales@driveyello.com.

Last-mile deliveries in the pharmaceutical industry

The digitisation of the medical industry has changed dramatically in recent years with the introduction of digital scripts, offering unparalleled convenience to patients. Gone are the days of illegible scripts! Instead, the script is sent via an email or text message, so the patient has access whenever needed. This ultimately saves time for the patient and streamlines the pharmacy process. 

Patients that want the ultimate convenience can simply forward the message or email with the script and get their medications delivered, eliminating the need to wait in line or visit the store. With over 26 million digital prescriptions already issued, there has been an increased interest in the pharmaceutical industry to evaluate their last-mile delivery processes. Pharmaceutical deliveries containing medications are considered ‘security items’ and have special requirements that couriers must follow. 

When selecting a trusted third party delivery provider, there are key platform features to look for to ensure your business complies with pharmaceutical deliveries.

After a dozen deliveries, it can be easy for busy drivers to forget the rules. Look for a platform that reminds drivers that their next delivery contains medication as a prompt to follow compliance rules.
Ensure your last-mile delivery platform provides drivers with the training needed to comply with pharmaceutical deliveries. There is a duty of care that comes with delivering pharmaceuticals. Independent couriers on the Yello network must complete a dedicated pharmaceutical onboarding session, covering rules for delivering security goods and not leaving scripts/deliveries unattended when the customer is not home. 
With Yello, mandatory verification steps such as proof of delivery, ID checks and signature on delivery are all available.  An added benefit for customers with physical scripts is that they can easily hand over new or repeat scripts to drivers to return to their dispensing pharmacy. This personalised experience contributes to brand loyalty and trust.  
You also want to look out for a platform that provides the flexibility to suit your business needs while also ensuring full compliance. For example, there might be instances where you require a courier for a shift, an urgent delivery, or are simply planning for the coming days. Whatever the case may be, Drive Yello can help with its extensive service offerings.
As the pharmaceutical industry continues to digitise, it’s easy to get overwhelmed with the number of system plugins, software needs and upgrades. Drive Yello provides an open API, giving you the ability to add to your existing tech stack and removing the need for multiple systems.

An extension of your fleet

Drive Yello ticks all the boxes when it comes to pharmaceutical deliveries, offering complete flexibility of services to suit your needs. Yello’s last-mile delivery platform operates across all major metropolitan cities; Yello’s last-mile delivery platform connects retailers to an extensive network of independent contractors for ASAP jobs, scheduled future jobs, or ad-hoc shifts. Drive Yello also offers a SaaS product, allowing businesses with their fleet to use Australia’s most sophisticated last-mile delivery platform. Whatever is needed. There are no lock-in contracts, making Drive Yello an attractive partner to suit your needs. For further information on Drive Yello’s product, compliance with alcohol delivery legislation, or product feature questions, please send our sales team an email at sales@driveyello.com.

Alcohol and Last Mile Deliveries

We live in a day and age where online shopping and fast delivery has become the norm. The impact of COVID-19 lockdowns and movement restrictions resulted in a quasi-agoraphobic state of paralysis amongst consumers that further fuelled the online ordering demand. Grocery and liquor stores that already had established delivery fleets experienced an unprecedented demand of online orders and turned to last-mile delivery platforms such as Drive Yello to support their fleets. While online grocery orders may have eased post lockdowns, alcohol deliveries remain high and are expected to accelerate by up to 60% during the silly season. 

Alcohol deliveries, however, are considered ‘security items’ that have additional compliance rules in each state and territory. On December 1st 2021, NSW introduced a law requiring anyone delivering alcohol to complete mandatory Responsible Supply of Alcohol Training (RSAT). This training and accompanying certification requires any individual distributing alcohol to check ID, never serve an intoxicated customer, and return goods to the store if the customer isn’t available. If these criteria are not met, any driver who breaches the RSAT rules can be liable for up to $11k in fines. Similarly, new changes come into effect June 1st 2022, whereby all liquor retailers will need to verify age at the point of purchase for all online orders. It’s likely that the ACT, SA and WA governments will be reviewing their state laws in the new year, similar to NSW. For national alcohol chains, these impending laws and changing regulations threaten to disrupt their supply chain and brand reputation if they use complacent third-party last-mile delivery platforms.

The Endeavour Group (owner of leisure brands such as BWS & Dan Murphys) started partnering with Drive Yello in 2020. Nick Georgiou, the National Delivery Manager for On-Demand, said, “During the COVID lockdowns, Drive Yello has enabled us at BWS to provide our customers with the certainty that their orders are delivered on the same day it was placed regardless of how quickly demand grew, while traditional couriers struggled to deliver our orders at all. As we look forward to Christmas, our strategy to exceed our customers’ expectations includes Drive Yello.”

When selecting a trusted third party delivery provider, there are key platform features to look for to ensure your business complies with alcohol deliveries.

An extension of your fleet

Drive Yello ticks all the boxes when it comes to alcohol deliveries, offering complete flexibility of services to suit your needs. Yello’s last-mile delivery platform operates across all major metropolitan cities; Yello’s last-mile delivery platform connects retailers to an extensive network of independent contractors for ASAP jobs, scheduled future jobs, or ad-hoc shifts. Drive Yello also offers a SaaS product, allowing businesses with their fleet to use Australia’s most sophisticated last-mile delivery platform. Whatever is needed. There are no lock-in contracts, making Drive Yello an attractive partner to suit your needs. For further information on Drive Yello’s product, compliance with alcohol delivery legislation, or product feature questions please send our sales team an email at sales@driveyello.com.

Need a trusted delivery service to get your products to your customers? Partner with Drive Yello today!

Drive Yello is a last mile delivery service, with trusted courier drivers ready to partner with your business. Our intuitive app makes it easy for you to request a courier, track and monitor your deliveries, increase customer satisfaction and loyalty, and help grow your business. 

In the lead up to sales season (Click Frenzy, Black Friday & Cyber Monday) – and in the midst of the global pandemic causing lockdowns across major cities – the need for reliable online shopping and home delivery is more important than ever.

To prepare yourself and your business for increased delivery activity, we recommend taking the following steps: 

  • Sign up now to test and curate your best solution
  • Train your team to use the Drive Yello platform – our customer service team are there to help
  • Build up the excitement with your customers – promote express deliveries options with Drive Yello
  • Make sure you’re fully stocked to meet demand 
  • Prepare for easy and quick handovers when your courier comes to pick up

We’ve partnered with some of Australia’s most trusted businesses to deliver goods on time and with care, including Woolworths, Coles, BWS, Cue, EB Games, Lion and McDonalds. Sign up to partner with Drive Yello today and we’ll give you a flexible, reliable source of couriers to meet your business needs. 

You can register your interest on our website and ask any questions via live chat.

Growing Pains with Food Aggregators: What’s The Solution?

Online food delivery is one of the most talked-about growth industries of the current age, having birthed multiple unicorns and even decacorns (exactly what it sounds like) across Silicon Valley and the Asia Pacific region alike. Having forged relationships with courier drivers everywhere from Brisbane to Melbourne and supplying courier driver jobs from Melbourne to Adelaide, we’ve been right on the cusp of this rapidly rising new industry.

Part of what makes online food delivery so exciting to entrepreneurs and venture capitalists alike isn’t just the numbers, though they are impressive.

"Frost & Sullivan estimates that taking into account the industry’s 14% growth rate, online food delivery currently sits around $82 billion in gross revenue ($2.4 billion in Australia alone) and will rise to double that figure by 2025."

Recent reports also show that even the baby boomers are on-board with more off-premise dining. The National Restaurant Association shows that 51% of baby boomers want to order food delivery more often than they do now.

However, what’s really getting investors and pundits riled is the fact that food delivery dovetails so well with some of the other big tech trends set to define the 21st century: automation, driverless automotive tech, personalisation at scale, and the gig economy.

However, the industry has recently been running into some trouble, dovetailing instead with aggregators increasingly dictating the terms of business in the hospitality industry. Five years ago, there were only a handful of online food aggregators. Today, the industry is a behemoth that sends 80 million orders each month. Ordering food online is convenient, and restaurants can gain from the extra visibility. But who is raking in the profits? Five years into the food delivery boom, many restaurants have now come to the conclusion that they are losing more than they gain. The biggest irritant is the steep discounting game which has started to hurt margins.

There’s a lot of confusion in the food delivery market, with a lot of people and businesses burnt by the big aggregators in the food delivery space. These players are charging restaurants upwards of 30 percent of each order in fees. While hospitality can be a balancing act, gripped by FOMO (fear of missing out), the next step to meet customer expectations and drive business will be the integration of last mile delivery. But how can restaurants dodge the often-unreasonable requirements of the big aggregators?

We at Drive Yello are proud to be at the forefront of giving vendors a platform to integrate the next wave of service at a custom and manageable scale. Creating space for giving restaurants back their profit margins. Our platform gives businesses the freedom to choose one or more Drive Yello products to deliver on their last mile goals.

Restaurants providing, or planning on providing, a last mile delivery service have found that delivery profit can be elusive when finding a business to partner with. The hurdles faced are most prevalent when a third-party becomes the order management system too. No such thing with Yello. Your customers are yours. By keeping the order-processing in house and having flexible delivery solutions, eateries are able to develop a direct delivery experience for their customers.

"“The [hybrid model] has economic benefits. It helps you leverage your existing infrastructure with your online ordering.”"

Scott Gladstone, VP of Strategy and Development, Applebee's

At Drive Yello, we like to think we do things a bit differently from other providers. One of the reasons our courier community enjoy being an independent contractor on the Yello platform and utilising our platform is because we make as big of a commitment to the courier as we do to the businesses who use our services. We offer real flexibility with a selection of on-demand, shift, and scheduled deliveries; which gives the courier the ability to deliver for a range of different retailers with hassle-free contracting. No one’s pocketing the money the courier has earned, all of the invoicing and payment is automatic and above board.

Moving beyond the invisible boundaries that couriers face, Drive Yello is also at the forefront of other delivery industries. Couriers may have thought they were stuck at a dead end in the food industry. The breadth of industry covered by the Yello platform partnerships gives drivers new opportunities. Moving into retail, where the consumer pays for the deliveries, couriers can move forward into other industries too.

Drive Yello is outshining the competition and ensuring fairness is met in all industries. Restaurants and eateries are a great example of how we can get the last mile delivery solutions right for everyone.

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Startup Of The Year 2019 NORA Solution Partner Excellence Awards

October 2019 was definitely a month worth celebrating. It was not only when Drive Yello reached a key startup milestone, 5 years since our CEO had one of those “surely there’s an app for that” moments but we were also voted to be the best start up in 2019 by retailers around Australia at the Nora awards.

The business has evolved over the last 5 years, initially focusing on delivering fast food for brands suchs as Menulog, McDonalds and La Porchetta. A few years in we moved into Grocery and Alcohol and now deliver Woolworths groceries & BWS drinks in less than an hour.  More recent times has seen Drive Yello diversify even further now delivering anything bought online from electronics to fashion, flowers to hardware for brands such as Cue clothing, Sheike and Glamcorner. 

We have discovered the need for fast delivery spans multiple verticals and we are proud to present businesses and consumers with last mile delivery solutions on demand and tailored to them. Given our growth and recent entry into delivering for major retailers we were humbled and proud to be awarded Best Startup at the 2019 NORA awards

NORA (The National Online Retailers Association) hold this award event annually to celebrate solution partner excellence across Australia and New Zealand. Each year there are multiple solution based providers nominated for a variety of awards. This year we were nominated for four awards. 

A huge thankyou to our fellow retailers across Australia and New Zealand that voted for us. To be recognised as best startup by our industry peers and partners is a great achievement and honour. 

NORA’s solution partner excellence awards are leading in their field. They celebrate and recognise the impact these solution businesses and partnerships have and the ecosystem that is built around them. They stand uniquely in the industry with a consideration for involvement at all levels. This year over 7,000 votes were received from participating retailers. It’s a great turn out and continues to inspire great work and innovation in the industry.

It’s an exciting time for Drive Yello. Last mile delivery is continuing to grow and dovetail with some of the biggest tech trends that are set up to define the 21st century; automation, driverless automotive tech, personalisation at scale, and the gig economy.

Get in touch to learn more.

How to Overcome the Last Mile Delivery Challenges of Floristry

Drive Yello is used by countless businesses to manage courier driver jobs across Sydney, Melbourne, Brisbane and beyond, so we know a thing or two about the different considerations each business has when it comes to last-mile delivery. From food and beverages to flowers and tech gear, each business Drive Yello works with has had its own unique needs and pain points that we’ve helped address.

Our recent experience has shown that floristry is where we’ve seen a high demand for quality last-mile courier services who understand that a minute saved on delivery time can make all the difference. It’s never been truer where florists who don’t offer flexibility in their delivery services can struggle to compete, particularly against the larger providers in town who are now offering a range of delivery times to meet the customer demand – 1-3 hour, same day, twilight and weekends.

Of course, to optimise your delivery logistics is easier said than done. A flashy website and an online payment portal is just a couple of pieces of the puzzle. The real challenge can sometimes not be about getting customers through the door–your brand & beautiful flowers will take care of that–it’s getting your product out the door and into the hands of eagerly awaiting customers.

This is where Drive Yello can transform your business by not only helping you increase your delivery income stream but in helping you tackle one of the biggest challenges of the floristry business–managing last-mile delivery.

Drive Yello has made life easier for countless florists. Just ask Dan Groch co-founder of Fig & Bloom,

"Yello is, without doubt, the best delivery driver network in Australia. We’ve tried several of Yello’s competitors and have been let down by drivers who don’t show up to work, didn’t respect our fragile products (flowers) and who had no apparent pride in their work. Yello stands out for their commitment to attracting the best quality drivers and providing stunning customer service. Highly recommend!"

Delivering flowers is different than delivering other products, presentation is everything. It’s not simply a matter of ensuring a customer’s order is correct and gets there on time. As a flower business, your reputation is staked on not only ensuring the product is on-time but that it’s delivered in the state it was intended. Florists already have enough to worry about, ensuring their most experienced designers are rostered on at the right times and flowers are unspoiled and ready to be made into stunning bouquets and arrangements.

Reputation is everything when it comes to floristry. A poor review left on Google, Facebook, or the dozens of other avenues customers now have to recount their experience online can make or break a flower business. There’s simply no room for late deliveries or products that turn up on the customer’s door that look the opposite of the gorgeous photos that inspired the order in the first place. 

Not only do the couriers on Yello understand the delicate nature of flowers they are more cost-effective and deliver faster than traditional couriers. Intelligent batching and route optimisation are just two features that help make Yello deliveries more efficient. Our clients also love Drive Yello’s local customer success team and live support as they aim to please when it comes to delivering great customer experiences. Just ask Kyle from Mr Roses….

"AMAZING customer service team – every time I have spoken to someone they have gone above and beyond to help and great value and user-friendly system."

The customer experience is enhanced further with consumer tracking enabling the person buying the flowers to track when their gift arrives with their intended recipient. A customer experience not normally associated with flower delivery.

If you are interested in taking your flower delivery to the next level, let Drive Yello be your partner in protecting your online reputation and delivering a great experience for all your customers and their loved ones.

We'd love to hear from you.