Business FAQ's

We recognise that navigating the complexities of last-mile logistics and delivery services can raise questions. To offer you clarity, insights, and expert guidance, we've curated an extensive collection of frequently asked questions. Should you require further assistance, don't hesitate to reach out to us through our live chat. We're here to ensure your journey with us is seamless and well-informed.

Where and when is Drive Yello available?

We currently offer our services in all the major metropolitan cities in Australia + some regional locations.

Our platform is available 7 days a week from 8:30 AM to 9:30 PM.

What kind of items does Drive Yello deliver?

We can deliver almost everything - given that it can fit into a regular car!

We work with many different clients in a range of industries to ensure their customers receive their deliveries on time.

Can I ship items interstate?

Unfortunately Drive Yello only provides local delivery services limited to a 30km radius from the pickup location.

If you're a business with existing drivers and looking for fleet management software, Drive Yello can help you regardless of your location or delivery distance.

How quickly can I request a courier?

With our ASAP delivery option, you can request a courier to collect your package almost immediately. Our system will allocate the closest available courier to your location and provide you with an estimated time of arrival. You can have a courier dispatched to pick up your package within minutes of making the request.

What different delivery options do you have?

Our available delivery options include: ASAP Deliveries, Same-Day Delivery, Next Day+.

In addition, we offer a shift service that allows businesses to book a designated courier for a block of a few hours. If you already have drivers, our software can help you efficiently manage your fleet and ensure customer satisfaction.

What type of vehicles do Drive Yello couriers use?

The majority of our couriers use typical passenger cars, either sedans or SUVs. These types of vehicles are great for deliveries in urban areas.

We also have bike and motorbike riders which are great for deliveries in areas with heavy traffic. For larger or bulkier deliveries, we have couriers who use vans.

How does Drive Yello vet their couriers?

During the onboarding process, couriers undergo extensive training on our policies, processes, and procedures. They also receive training on safe driving practices, customer service, and the use of our technology platform.

We only allow couriers with a clean police check and valid documents, such as a driver's license and vehicle insurance, to join our platform.

How much will my delivery cost?

The cost of your delivery will vary based on the distance between your pickup and the delivery location, and the type of items being transported.

At Drive Yello, we offer competitive pricing for our delivery services, and we strive to keep our rates affordable for businesses of all sizes. We also offer an option that allows retailers to bundle multiple orders into one run, which can significantly help reduce delivery costs.

Experience the Drive Yello Difference

Whether you're a small business or a large retailer, Drive Yello is here to empower your last-mile delivery. Let us transform your logistics, enhance your customer experience, and build lasting relationships. Join the revolution today and be part of the future of efficient, reliable, and customer-centric delivery.

By subscribing you agree to our Privacy Policy and consent to receive updates

Thank you! Your submission has been received.
Oops! Something went wrong while submitting the form.