Drive Yello – Business FAQ

For BYO Fleet & Shift Bookings customers

On-demand delivery customer?
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Where and when is Drive Yello available?

We currently offer our services in all the major metropolitan cities in Australia + some regional locations.

Our platform is available 7 days a week from 8:30 AM to 9:30 PM.

What kind of items does Drive Yello deliver?

We can deliver almost everything - given that it can fit into a regular car!

We work with many different clients in a range of industries to ensure their customers receive their deliveries on time.

Can I ship items interstate?

Unfortunately Drive Yello only provides local delivery services limited to a 30km radius from the pickup location.

If you're a business with existing drivers and looking for fleet management software, Drive Yello can help you regardless of your location or delivery distance.

What different delivery options do you have?

Our available delivery options include: ASAP Deliveries, Same-Day Delivery, Next Day+.

In addition, we offer a shift service that allows businesses to book a designated courier for a block of a few hours. If you already have drivers, our software can help you efficiently manage your fleet and ensure customer satisfaction.

What type of vehicles do Drive Yello couriers use?

The majority of our couriers use typical passenger cars, either sedans or SUVs. These types of vehicles are great for deliveries in urban areas.

We also have bike and motorbike riders which are great for deliveries in areas with heavy traffic. For larger or bulkier deliveries, we have couriers who use vans.

How does Drive Yello vet their couriers?

During the onboarding process, couriers undergo extensive training on our policies, processes, and procedures. They also receive training on safe driving practices, customer service, and the use of our technology platform.

We only allow couriers with a clean police check and valid documents, such as a driver's license and vehicle insurance, to join our platform.