August 14, 2018 hwbk

MEET THE TEAM: CUSTOMER SUCCESS DIRECTOR & CO-FOUNDER, JOHNNY TIMBS

From humble beginnings in country NSW to co-founding a start-up in the ‘big smoke’, read more about one half of the Drive Yello business.

Where are you from?
I hail from country NSW, but after coming to boarding school in Sydney I never left.

How long have you been with Drive Yello?
Since day one, which will be four years this October.

What does your job involve?
As the Customer Success Director, my role is to ensure our customers are happy and getting the most out of the Yello platform. My role differs everyday meaning one day I might be on the phone to one of our partners talking them through how we can offer a solution to their 

delivery issues and the next I might be briefing the team on a new direction for business growth. Ultimately as a start-up, things are always changing meaning a very dynamic remit of responsibilities.

What’s your favourite thing about working for Drive Yello?
I have a few favourite things, including the fact that we’re working in one if the fastest moving industries in Australia to offer a product that is going to revolutionise how consumers shop. Further to this, the people are fantastic and the culture we have created at Drive Yello is great – I’m excited to see how this develops as we continue to grow.

What are your thoughts on the delivery industry?
The delivery industry is the most exciting industry in Australia at the moment, everyone wants everything now! There is a lot of pressure on both retailers and traditional couriers to meet the growing ‘on-demand’ expectations from consumers and Drive Yello is on the front line to help businesses make this happen – with the launch of our new Yello Delivery app.

If you could drive anything to work, what would it be?
I have to say a 1971 DBS Aston Martin or a 1975 Range Rover… I am a classic car nut!

What’s your spirit animal?
A bear – I like to think of myself as loyal, empathic and social.

If you could have a superpower what would it be?
I want to be able to teleport. I love the idea of sitting at home one minute and on a beach in Hawaii the next.

What was the last thing you had express delivered?
I had 20 items delivered from my local Woolworths… And yes, it was delivered by one of our Drive Yello drivers!

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