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SPRING HAS SPRUNG

 

As we head into the spring season, we’re pleased to announce the period of growth Drive Yello has achieved – particularly with an influx of budding florist businesses engaging with the platform.

With the rise of ecommerce and online shopping, coupled with the new season, there is ample opportunity for florists to engage a new audience and expand their current customer base to compete with larger online florist networks.

We’re confident shopfront florists (and other retail businesses) can retain and attract customers by establishing an online presence and getting their delivery logistics in place ahead of wedding season.

To ensure standards are met florists should establish or engage a high-quality, efficient delivery service that matches their reputation.

In Australia, there are a number of delivery services available to businesses – including our on-demand delivery app Yello Delivery. The app gives florists and businesses alike immediate access to a pot of couriers. Florists just simply post a courier request to the apps on-demand Driver & Rider Marketplace to receive an instant quote and estimated time of pick up – significantly reducing management hours and costs.

In addition to the on-demand app, Drive Yello makes it easy for florists to manage their own drivers, book drivers and inform customers of their delivery status through their driver booking platform, Yello. Being a florist means competition is ripe so offering an on-demand delivery service, without sacrificing quality, will turn happy customers into frequent shoppers.

If you’re a business looking to grow, sign up to the new Yello Delivery app and start delivering today!

MEET THE TEAM: CHAIRMAN OF THE BOARD, KYLE LOADES

From his goals to grow Drive Yello to his love of red wine, read more about one of the newest additions to the team.

Where are you from?
I regard myself as a life-long resident of Newcastle, but my various roles (including chairman of the Drive Yello board) take me between my home in Newcastle, Sydney and Brisbane.

How long have you been with Drive Yello?
I’m the newbie of the team and came on board in June.

What does your job involve?
As the chairman of the board, my role predominantly involves chairing meetings to ensure the board is governing professionally and making valued business decisions. Ultimately as part of the Drive Yello team, my goal is to help support the growth of the business and improving the service we deliver to customers.

What’s your favourite thing about working for Drive Yello?
Drive Yello is a great company to work for, particularly with such a solid business idea in this growing market. It also helps that it means working with smart people in a funky environment!

What are your thoughts on the delivery industry?
Both customers and suppliers are frustrated with the inefficiency of the current delivery landscape – which includes slowness and high costs. Drive Yello has entered the market and is now transforming same day last-mile delivery!

If you could drive anything to work, what would it be?
It depends what time of the year it is. During winter I like my Land Rover Discovery and in summer I’d opt for a sporty convertible! I want to make the most of each season.

What’s your spirit animal?
The eagle of course. They have strong vision, vitality, are fearless and tenacious, they train and nourish young ones, and fly the highest!

If you could have a superpower what would it be?
One superpower isn’t enough! I would love the ability to heal serious illnesses though I’d also like the power to control the weather, so it would always be summer! The cold of the past winter hasn’t been sitting well with me.

What was the last thing you had express delivered?
Just this weekend I had a second bottle of red wine delivered to a BYO restaurant, from Drive Yello client BWS… It’s always the second bottle that brings me unstuck!

HOW RETAILERS CAN KEEP UP WITH THE CHANGING RETAIL MARKET

As consumer purchase patterns continue to shift to online and big players set up ‘shop’ in Australia, local retailers need to adapt their business models to keep up with the changing industry.

While price-point used to be the sole consideration for purchase decisions, shoppers are increasingly opting for products based on delivery speed and cost, with a recent study revealing 57 per cent of Australians discard their shopping carts as a result of long delivery times and high shipping costs.

To compete in this near-instant, convenience led market, businesses need to ensure they have basic services available and can take it to the next level by implementing express last mile delivery logistics.

Set up for success

As shopping experiences shift away from the traditional bricks and mortar offering, businesses need to offer convenience services, like delivery and Click & Collect, or run the risk of losing customers to online retailers.

In the on-demand era, three to six business days is no longer a viable delivery option and shoppers are increasingly opting for businesses that can better meet their need for speed, often forgoing physical stores and depending on door-to-door delivery instead.

According to The Retail Property Market, a report by BIS Oxford Economics, online shopping currently holds eight per cent of the Australian market, at a growth rate of 15 per cent per year.

With the majority of businesses (online and physical) only offering next day delivery, retailers can step ahead of the pack and download the capabilities to deliver within a one to three-hour window – giving customers a reason to use them over a competitor.

With this in mind, bricks and mortar retailers can use their physical stores to their advantage by engaging them as mini distribution centres – not just ‘walk in’ stores. With readily available products, retailers are better equipped to manage last mile delivery than their larger online counterparts with warehouses and complex packing processes.

Tips and tricks for setting up last mile delivery

As stores look to compete with the increasing e-commerce space, they need to look at including last mile delivery logistics within their business model. As part of this, businesses need to take the following considerations into account:

  • Make it easy for your customers to shop your stuff
    o Have a strong online presence
    o Ensure you have an easy to navigate ecommerce site
    o Consider an over the phone ordering system
    o Establish a return service – if you don’t already have one
  • Get your picking and packing down pat – implement an in-store procedure to manage products for delivery orders versus in-store orders
  • Ensure delivery and inventory management is integrated into the online shopping experience – so product availability and delivery options change based on availability

The Drive Yello delivery platform ‘Yello’ allows retailers to handle deliveries themselves – maintaining customer contact and the ability to offer a personal service while compete in the online space. If you’re a business looking to up the ante, sign up to the new Yello Delivery App and start delivering today!

MEET THE TEAM: CUSTOMER SUCCESS DIRECTOR & CO-FOUNDER, JOHNNY TIMBS

From humble beginnings in country NSW to co-founding a start-up in the ‘big smoke’, read more about one half of the Drive Yello business.

Where are you from?
I hail from country NSW, but after coming to boarding school in Sydney I never left.

How long have you been with Drive Yello?
Since day one, which will be four years this October.

What does your job involve?
As the Customer Success Director, my role is to ensure our customers are happy and getting the most out of the Yello platform. My role differs everyday meaning one day I might be on the phone to one of our partners talking them through how we can offer a solution to their 

delivery issues and the next I might be briefing the team on a new direction for business growth. Ultimately as a start-up, things are always changing meaning a very dynamic remit of responsibilities.

What’s your favourite thing about working for Drive Yello?
I have a few favourite things, including the fact that we’re working in one if the fastest moving industries in Australia to offer a product that is going to revolutionise how consumers shop. Further to this, the people are fantastic and the culture we have created at Drive Yello is great – I’m excited to see how this develops as we continue to grow.

What are your thoughts on the delivery industry?
The delivery industry is the most exciting industry in Australia at the moment, everyone wants everything now! There is a lot of pressure on both retailers and traditional couriers to meet the growing ‘on-demand’ expectations from consumers and Drive Yello is on the front line to help businesses make this happen – with the launch of our new Yello Delivery app.

If you could drive anything to work, what would it be?
I have to say a 1971 DBS Aston Martin or a 1975 Range Rover… I am a classic car nut!

What’s your spirit animal?
A bear – I like to think of myself as loyal, empathic and social.

If you could have a superpower what would it be?
I want to be able to teleport. I love the idea of sitting at home one minute and on a beach in Hawaii the next.

What was the last thing you had express delivered?
I had 20 items delivered from my local Woolworths… And yes, it was delivered by one of our Drive Yello drivers!

MEET THE TEAM: CEO & CO-FOUNDER, STEVE FANALE

From his thoughts on the delivery industry, to the car he wants to drive to work every day, read more about one of the men who founded the Drive Yello business.

Where are you from?
Born and raised in Sydney but have Maltese and Italian heritage.

How long have you been with Drive Yello?
Since the idea was born, back on the 31 October 2014… Halloween, I know (spooky)!

What does your job involve?
Being in a startup, the CEO role is quite diverse and changes as the company grows. Generally, I am focused on the strategy of the business; including hiring key members of the team (check out our jobs page here), owning the direction of the Yello platform, as well as pitching and managing funding rounds. However, I am also involved in business development with larger clients, general operations and all things marketing. Every day is different, which keeps me on my toes!

What’s your favourite thing about working for Drive Yello?
A big part of my role is building a team and the company, making sure that I observe how we evolve to ensure we take the right steps at the right time. As the team grows, the new team members bring their personality and skills into the mix – creating a whole new working environment, which is great! The team, as well as solving the occasional problem with a tech solution, are the best things about being a tech entrepreneur!

What are your thoughts on the delivery industry?
To use a cliché – it’s being disrupted. It’s an exciting time to be involved in delivery. What was once an old and tired logistics industry has been revitalised with revolutionary technology and new ways of engaging. Increased demand from consumers has meant that everything needs to be delivered quickly.

If you could drive anything to work, what would it be?
A driverless car. I could get so much work done in the time I usually spend commuting, giving me more time for other things outside of work. Drone travel would also be great as well – no traffic, can you imagine!

What’s your spirit animal?
A Wookie… Yes, surprise surprise, I’m a Star Wars fan.

If you could have a superpower what would it be?
I’d love to have the ability to time travel. See history first hand, as well as enjoy a future I may never get to see.

What was the last thing you had express delivered?
I had a slab of beer delivered to our office from our client BWS… Work life balance!

CREATING A FIRST-CLASS DRIVER COMMUNITY

At Drive Yello we pride ourselves on our rigorous on-boarding process. Our only interest is being the best team of Drivers & Riders in Australia! Big claim but it’s true!

Want to know why? Well let us tell you more about the steps it takes to become part of our FANTASTIC driver community – making us the greatest team in Aus…

All Drivers & Riders must:
• Meet Drive Yello plus industry safety and legal standards
• Meet us face to face at Drive Yello HQ
• Own a registered, comprehensively insured vehicle
• Pass all necessary background checks
• Abide by Yello’s Code of Conduct!

Whats more:
• Our 5,500 strong team is a continuously growing network of skilled Drivers & Riders
• All deliveries are insured against any issues during transit
• The Yello platform allows businesses to track all deliveries, every step of the way and provides direct contact to Drivers & Riders 

Businesses: how do you snap up these fabulous, qualified and top-rated Drivers & Riders we hear you ask? Head over to the Yello Delivery Marketplace through our new Yello Delivery App and start requesting couriers today!

Want to become a driver? Head over to sign up through our website here or simply download the Drive Yello App and start the process to joining the best courier team in Australia.

WHAT IS LAST MILE DELIVERY?

‘Last Mile Delivery’ is our favourite three-word combo and a service that Drive Yello offers its business customers – BUT WHAT DOES IT MEAN YOU ASK?

A road sign indicating Go the Extra Mile

The ‘last mile’ is the final leg of a products journey from when it leaves the warehouse or storefront to when it lands in the hands of the customer. Name makes sense now doesn’t it!

It can be the most expensive and complex part of the delivery process, yet arguably it is the most important and ‘Last Mile Delivery’ is the courier service that fulfils that final part of the journey.

With a continued surge of shoppers heading online to purchase their flowers, food, fashion, tech and more – customers expectation for near-instant delivery is growing – making ‘Last Mile Delivery’ a must have offering for businesses.

“I regularly shop online and will often select the next day delivery option, as three-five working days no longer feels fast.

“When shopping, speed of delivery and price are the two main considerations affecting my purchasing decision, I will often abandon my basket and look elsewhere if I’m unable to get the product quickly,” a customer commented.

HOW DOES THIS BENEFIT YOUR BUSINESS?

  • On-demand delivery provides freedom to schedule deliveries when the customer is available – eliminating the need to make second and third attempts
  • Meet customers’ expectations for same day delivery and gain their loyalty, leading to repeat business
  • Improves customer experience
  • Location based crowdsource models connect businesses with a team of couriers to provide near-instant delivery options in busy metro areas
  • Speedy delivery provides a competitive advantage

WHAT IS THE BENEFIT OF BEING A ROAMING DRIVER or RIDER?

  • Single pick up requests posted to the Driver & Rider Marketplace
  • Delivery fees based on distance banding
  • Flexible working hours
  • Improve your own driver business
  • Build your reputation and profile
  • Help businesses provide same-day delivery on everything from gifts to flowers, groceries and beyond
  • All products fully insured

As competition increases, with Amazon Prime launching in Australia, now is the time for retailers to get their delivery logistics in place to ensure they can offer and fulfil an efficient last mile, on demand or same-day delivery service.

Drive Yello has just launched our new Yello Delivery App which allows businesses to efficiently manage ‘Last Mile Delivery’ logistics to meet the ever-increasing customer demand.

Just post your on-demand requests to the Yello Marketplace to find qualified and rated drivers and riders. Helping reduce delivery times, management costs and increase customer satisfaction.

Sign up to the new Yello Delivery App and start delivering today!

HELPING RESTAURANTS PLAY IN THE DELIVERY SPACE

Drive Yello to the rescue! Did you know that our Last Mile Delivery service allows smaller restaurants to offer home delivery to their customers?

Why does this matter? New research reveals that Australian’s are spending $2.6 billion on food delivery every year* and as Aussies become more accustomed to getting food delivered directly to their door – restaurants need to be offering home delivery, to be a player in the food market.

Delivery should to be included in a restaurants overall strategy in order to meet consumer demand. Businesses that use Drive Yello as their preferred delivery service can offer on-demand food delivery BUT MORE IMPORTANTLY they’re able to maintain contact with their customers – which is lost when businesses use larger aggregates such as Deliveroo and UberEATS.

Handling home delivery themselves allows companies to offer a personable service to their customers – building relationships and increasing the likelihood of repeat customers.

Drive Yello is partnering with businesses, such as Order Up! and Mobi2Go, to enable restaurants to up the ante and keep up with the increasing tech within the food industry. Working together to offer restaurants the perfect business model that allows them to manage all ordering, payments and (with the help of Drive Yello) delivery logistics – the partnership eliminates the need for restaurants to separately engage third parties and ensures consumer spending is put back to the restaurants directly!

Some may say Drive Yello is a superhero! Well in the restaurant industry we are – soon the world!

You can read more about Order Up! and the evolution of the food delivery market in this article here

*Source: Finder.com.au

SAY ‘YELLO TO A COMPETITIVE EDGE

Drive Yello is at it again! Shaking up the delivery industry with the launch of our new on-demand, Last Mile Delivery service and app – Yello Delivery.

Opening the doors to express delivery for businesses and Roaming options to our network of Yello drivers & riders, the new service has rolled out across Melbourne, Sydney and will be in Brisbane from August.

What are the benefits you say? Well..

Features & benefits that Roaming Drivers and Riders can’t say no to include:
• Single pick up requests posted to the driver & rider marketplace
• Delivery fees based on distance banding
• Flexible hours
• Creating your own driver business
• Building your reputation and profile
• Helping businesses provide same-day delivery on everything from gifts to flowers, groceries and beyond

Features & benefits that will help business customers grow their business include:
• Reduced costs
• Speed up deliveries
• Increased customer satisfaction
• Increased revenue and business growth
• An instant quote and ETA for pick up by simply posting a courier request to the apps on-demand driver and rider marketplace

Fees – What Fees? (Business Customers)
• Existing business customers: NO additional subscription or set up fees – just pay for deliveries
• New Yello customers: sign up for FREE. No subscription or set up fees – just pay for deliveries

The new Yello Delivery App allows businesses to efficiently manage last mile logistics to meet the ever-increasing need for near-instant delivery – providing immediate access to a network of couriers to act as an extension of the team – imagine that!

As well as the new Roaming service, existing Yello partners can use the Yello Delivery platform to manage fleet, book, track, train and pay drivers to provide a consistent and quality delivery service.

Happy Roaming and booking!

Check out our ‘On Demand’ website for more details.

Muru-D Demo Night

demo night 3Muru-D Demo Night is the concluding night of the Muru-D program, Telstra’s startup accelerator. Muru-D invites a large pool of investors and supporters to hear their startups pitch, followed up with some networking time afterward so startups can benefit from the exposure. As co-founders pitched on the massive stage, they were live-streamed as well. After six months of learning, challenges, and superb growth in the Muru-D accelerator program, Demo Night was equal parts pitch and performance for the young companies involved.

demo night 5Guests, a crowd donning a mix of suits and startup t-shirts, shuffled into the Telstra theater, brightly lit with fluorescent pink lights. Since the theater was full of investors and other guests, the Drive Yello team members sat with the other startups backstage and waited to watch the pitches. Drive Yello was the first startup to pitch, so we sat silently wishing our co-founders, Steve Fanale and Johnny Timbs, luck until finally seeing them step out onto the stage.

As soon as they took the stage, they began playing off each other, keeping the mood light as they introduced themselves. Immediately, the dynamic of friendship and, more importantly, deep respect our co-founders have for each other was evident. After watching their pitch a potential investor said, “If you learn nothing else at Muru-D, you sure learn how to give a great pitch and tell a story.” Johnny and Steve were no different.

demo night 1Steve explained the mission of our company, which is to set the standard for food delivery and make it impeccable across the board. With the amazing technology available to us in the present, it’s absurd to have the headaches and hiccups surrounding food delivery for restaurants. He then moved towards one of the most exciting aspects of the Yello pitch, which is our traction. Since December, Yello has completed over 30,000 deliveries, generated more than $180k in revenue for our community of drivers and closed $1.7M in funding. Although the numbers spoke for themselves, they didn’t have to. Before moving on to Johnny’s portion of the pitch, Steve flashed the logos of our easily recognizable partners on the screen, including McDonald’s, Menulog, and Woolworth’s. With some of the biggest brands in the industry as our clients, it was easy to see the potential for Yello to become a global brand.

demo night 4Johnny spoke next about industry potential, a subject he’s extremely qualified to speak on with twelve years of background in the hospitality industry. There’s a $200 billion food industry in the U.S. alone waiting to be disrupted further, and Yello is working every day to do so. Using his story and industry knowledge to drive the point home, Johnny made it clear that Yello is the company the food industry has been waiting for. Tech as a solution for independent, financially viable delivery is a satisfying fix for an entrepreneurial mind.

demo night 6After the pitches, everyone poured into the forum area to mingle and meet one another. Steve and Johnny were excited to have completed their pitches but more excited about the opportunities the exposure of Demo Day could generate. Steve and Johnny got a lot of positive feedback after they smashed their pitch, my favorite comment was from a Telstra employee: “Wow, so you guys are completely different from anyone else out there.”

Yes. Yes we are.

View the demo night video here

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